vm789 Privacy Policy

1. Introduction

vm789 ("we", "us", "the Platform") is committed to protecting the privacy of all individuals who access or use the vm789 website and associated services ("the Service"). This Privacy Policy describes the categories of personal data we collect, the purposes for which we process that data, the legal bases for processing, how long we retain your data, who we share it with, and the rights available to you as a data subject.

By registering an account on vm789, depositing funds, or otherwise using the Service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Privacy Policy, you should not use the vm789 platform.

2. What Personal Data We Collect

We collect the following categories of personal data from players and users of the vm789 platform. Data is collected directly from you at registration, during ongoing use of the Service, and through automated technical means.

3. How We Use Your Personal Data

vm789 processes your personal data only for defined, legitimate purposes. The following describes the primary ways in which we use the personal data we collect from players and users of the platform.

• Account creation, identity verification (KYC), and ongoing account management, including authentication when you log in to vm789.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintaining accurate financial records for each transaction.
• Fraud detection, anti-money laundering (AML) screening, and responsible gaming monitoring, including identifying patterns of play that may indicate a gambling problem or prohibited activity.
• Providing customer support, responding to queries and complaints, and maintaining records of support interactions to improve service quality over time.
• Sending you service-related communications such as deposit confirmations, withdrawal updates, account security alerts, and changes to these policies.
• Where you have provided your consent, sending promotional communications about bonuses, new games, cricket betting markets, seasonal offers tied to events such as Eid, Pohela Boishakh, or the BPL, and other marketing content relevant to your preferences.

4. Legal Basis for Processing

vm789 processes your personal data on the following legal bases, depending on the purpose for which the data is used:

• Contractual necessity: Processing required to perform the contract between you and vm789, including operating your account, processing transactions, and delivering gaming services.
• Legal obligation: Processing required for us to comply with applicable legal and regulatory requirements, including anti-money laundering law, age verification obligations, and record-keeping requirements.
• Legitimate interests: Processing carried out for purposes that serve our legitimate business interests, including fraud prevention, platform security, abuse detection, and improving the quality of our customer support.
• Consent: Processing of personal data for marketing communications and certain analytics purposes, where we have obtained your prior, freely given consent. You may withdraw your consent at any time by contacting our support team.

5. Sharing Your Personal Data

vm789 does not sell, rent, or trade your personal data to or with third parties for their independent commercial purposes. We share your personal data only in the limited circumstances described below, and only to the extent strictly necessary for each stated purpose.

• Service providers and data processors: We share data with third-party vendors who process data on our behalf under binding data processing agreements. This includes payment processors (bKash, Nagad gateway partners), KYC verification providers, fraud screening tools, and cloud infrastructure providers.
• Game providers: In order to deliver game services, certain technical and session data is shared with our licensed game studio partners including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. These partners process data solely to deliver and record game outcomes.
• Regulatory and legal authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities where we are required to do so by applicable law, court order, or regulatory directive.
• Business transfers: In the event of a merger, acquisition, asset sale, or restructuring of the vm789 business, your personal data may be transferred to the acquiring party as part of the transaction, subject to equivalent data protection obligations.

6. Cookies and Tracking Technologies

vm789 uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and collect analytical data about how the Service is used. Cookies are small data files stored on your device by your browser when you visit vm789. Some cookies are essential to the operation of the platform and cannot be disabled without affecting your ability to use the Service. Others are used for analytical and performance purposes to help us understand usage patterns and improve the player experience.

You may configure your browser to refuse cookies or to alert you when cookies are being set. Please be aware that disabling cookies may affect the functionality of the vm789 platform and prevent you from accessing certain features, including the ability to maintain a logged-in session. By continuing to use the vm789 platform with cookies enabled, you consent to our use of cookies as described in this Privacy Policy.

7. Data Retention

vm789 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, or reporting obligations. The specific retention period for each category of data is determined by the nature of the data, the purpose of processing, and applicable legal requirements.

In general, account data and transaction records are retained for a minimum of five years following account closure to comply with financial record-keeping and AML obligations. Data held solely on the basis of your consent will be deleted promptly upon withdrawal of that consent, unless we are required to retain it by law. When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

8. Your Rights Over Your Personal Data

As a data subject, you have the following rights in relation to the personal data that vm789 holds about you. To exercise any of these rights, please contact our support team by email. We will respond to all rights requests within a reasonable timeframe.

• 👁️
  Right of AccessYou may request a copy of the personal data that vm789 holds about you, along with information about how it is used.
• ✏️
  Right of RectificationIf any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• 🗑️
  Right of ErasureIn certain circumstances, you may request that we delete the personal data we hold about you. This right is not absolute and may be subject to legal or regulatory retention requirements.
• 🚫
  Right to ObjectYou may object to our processing of your personal data where that processing is based on our legitimate interests, including direct marketing communications.
• 📦
  Right to PortabilityWhere processing is based on your consent or on contractual necessity, you may request a copy of the data you provided to us in a structured, machine-readable format.

9. Security of Your Personal Data

vm789 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data transmitted between your device and the vm789 platform, secure storage of sensitive data at rest, access controls limiting data access to authorised personnel only, and regular security reviews of our systems and processes.

While vm789 takes all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of data transmitted to or from the vm789 platform. In the event of a data security incident that is likely to affect your rights or interests, vm789 will notify you promptly in accordance with applicable law.

10. Children and Minors

The vm789 platform is strictly intended for adults aged 21 years and above. vm789 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close any associated account. If you believe that a minor has registered an account on vm789 or that we have inadvertently collected personal data relating to a minor, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

vm789 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this policy, we will notify registered players by email and by posting a prominent notice on the platform. The date of the most recent update is displayed at the top of this page. Your continued use of the vm789 platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that vm789 holds about you, please contact our Data Support team by email at [email protected]. Our support team is available 24 hours a day, 7 days a week, and aims to respond to all privacy-related enquiries within 48 hours of receipt.