vm789 Terms & Conditions

1. Introduction and Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and vm789 ("we", "us", "the Platform") governing your access to and use of the vm789 website, mobile browser experience, and all associated services including sports betting, live casino games, slots, crash games, and any promotional offerings made available through the platform.

By registering an account on vm789, depositing funds, placing a bet, or otherwise accessing any part of the platform, you confirm that you have read, understood, and unconditionally accepted these Terms in full. If you do not agree with any part of these Terms, you must not use the vm789 platform and should close this page immediately.

2. Key Terms at a Glance

A summary of the most important obligations and policies on the vm789 platform. Full details follow in each section below.

3. Eligibility

Use of the vm789 platform is restricted to individuals who meet all of the following criteria. vm789 reserves the right to request documentation to verify eligibility at any time.

• You must be aged 21 years or older at the time of registration. Proof of age may be required at any stage of the account lifecycle, including at the point of withdrawal.
• You must provide accurate, truthful, and complete personal information during registration. Providing false or misleading information constitutes a material breach of these Terms.
• You must be the legal owner or authorised user of the payment method used to make deposits and withdrawals on your account.
• You must not be a resident of or physically located in a jurisdiction where online gambling is explicitly prohibited under applicable law at the time of play.
• You must not be registered on any self-exclusion scheme or have previously been permanently excluded from vm789 for reasons of fraud, abuse, or Terms violation.

4. Account Registration and Security

Each player is permitted to hold one account on the vm789 platform. Opening duplicate accounts, whether under the same name, phone number, device, IP address, or payment method, is strictly prohibited. vm789 uses automated systems to detect duplicate registrations and will suspend all associated accounts upon detection without prior notice.

• You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. You must not share your credentials with any third party or allow any other person to access your account.
• vm789 is not liable for any losses arising from unauthorised access to your account that results from your failure to maintain the security of your login credentials.
• Account verification (KYC) may be required at registration, before a withdrawal is processed, or at any other point determined by vm789 in its sole discretion. Required documents may include a government-issued photo ID and proof of address.
• You must notify vm789 support immediately if you suspect that your account has been accessed by an unauthorised party. vm789 will take reasonable steps to investigate and secure the account upon receipt of such notification.

vm789 reserves the right to close any account that it determines, in its sole and reasonable discretion, to have been used in breach of these Terms. Upon closure for breach, any remaining balance may be forfeited if the breach involves fraud, money laundering, or the use of prohibited software.

5. Deposits and Withdrawals

vm789 supports the following payment methods for players in Bangladesh: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All financial transactions on the platform are subject to the terms set out in this section.

• All deposits must be made using a payment method registered in the account holder's own name. Third-party deposits are strictly prohibited and will result in the return of funds and potential account suspension.
• Minimum deposit and withdrawal amounts apply and are displayed within the platform's banking section. These amounts are subject to change with notice provided on the platform.
• Withdrawal requests are subject to completion of KYC verification. vm789 aims to process withdrawal requests within 24 hours on Bangladesh Standard Time (BST, UTC+6) business days, though processing times may vary depending on the payment method.
• vm789 reserves the right to carry out additional verification checks on any withdrawal request before processing, including requests for supporting documentation. Failure to provide requested documentation within a reasonable timeframe may result in the withdrawal request being cancelled.
• Withdrawals will only be returned to the same payment method used for the original deposit where technically possible. This policy is in place to prevent money laundering and protect player funds.

6. Bonuses and Promotions

vm789 offers welcome bonuses, reload bonuses, free spins, and other promotional offers to eligible players. All bonuses are subject to the following general conditions unless otherwise stated in the specific promotion terms.

• All bonus funds are subject to wagering requirements before they may be withdrawn. The wagering requirement applicable to each bonus is stated in the relevant promotion terms. Standard wagering requirements on vm789 are between 20x and 35x the bonus amount.
• Bonuses may only be claimed once per eligible player unless the promotion explicitly states otherwise. Attempting to claim the same bonus multiple times using different accounts constitutes abuse and will result in the forfeiture of all associated bonuses and potential account suspension.
• vm789 reserves the right to withdraw, amend, or cancel any bonus or promotion at any time. Where a bonus is withdrawn after it has already been credited, the bonus funds will be removed from the player's account but the player's real money balance will not be affected.
• Bonus funds and winnings generated from free spins are separate from real money balances. Unless otherwise stated, bonus funds are played first. Real money balance is only used once bonus funds are depleted.
• vm789 reserves the right to disqualify a player from a promotion if it has reasonable grounds to believe that the player is abusing the promotion, colluding with others, using bonus arbitrage strategies, or otherwise acting in bad faith in relation to the offer.

7. Prohibited Activities

The following activities are strictly prohibited on the vm789 platform and will result in immediate account suspension, forfeiture of funds, and where applicable, referral to the relevant authorities.

• Using automated software, bots, scripts, or any other technology designed to interact with the vm789 platform in a way that is not consistent with normal human use, including the use of AI-assisted betting tools not sanctioned by vm789.
• Engaging in any form of collusion, match-fixing, or coordinated betting with other players for the purpose of guaranteeing a profit or manipulating game outcomes on the platform.
• Using the vm789 platform to launder money or process the proceeds of criminal activity, including depositing funds derived from illegal sources and withdrawing them as cleaned funds.
• Attempting to exploit software bugs, glitches, or technical errors in the platform to gain an unfair advantage. Any winnings generated through exploitation of a known or suspected bug must be reported and will be voided.
• Opening more than one account on vm789 for any reason, including to circumvent a bonus restriction, a suspension, or a self-exclusion, or to benefit from a welcome offer more than once.

vm789 actively monitors player activity for indicators of prohibited behaviour using automated detection systems and manual review processes. Where prohibited activity is detected, vm789 reserves the right to void all bets and winnings related to that activity, suspend or permanently close the account, and retain any funds associated with the prohibited activity pending investigation.

8. Intellectual Property

All content on the vm789 platform, including but not limited to software, source code, design elements, graphics, game logic, text, data, trademarks, service marks, and logos, is the exclusive property of vm789 or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the vm789 platform solely for your personal entertainment purposes in accordance with these Terms. This licence does not permit you to copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content on the platform without the prior written consent of vm789.

9. Limitation of Liability

To the fullest extent permitted by applicable law, vm789 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to loss of winnings, loss of data, loss of goodwill, or any other intangible loss, even if vm789 has been advised of the possibility of such damages.

vm789 does not guarantee that the platform will be available at all times or that it will be free from errors, interruptions, or technical faults. We will use reasonable endeavours to ensure platform availability but accept no liability for downtime caused by scheduled maintenance, third-party service outages, force majeure events, or circumstances beyond our reasonable control.

10. Responsible Gaming

vm789 is committed to promoting responsible gaming and providing tools that help players maintain control over their gambling activity. All accounts on vm789 have access to deposit limit controls, session time reminders, and self-exclusion options. Players who believe they may have a gambling problem are encouraged to use these tools and to contact our support team for assistance. vm789 strictly enforces its 21+ age policy and takes all reasonable steps to prevent underage gambling.

11. Amendments to These Terms

vm789 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, vm789 will provide notice to registered players via the email address associated with their account or via a prominent notice displayed on the platform. The date of the most recent update is displayed at the top of this page.

Your continued use of the vm789 platform following the posting of revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must stop using the platform immediately and contact support to close your account.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable law. Any dispute arising between you and vm789 in connection with these Terms or your use of the platform shall first be referred to vm789's customer support team for resolution. vm789 aims to resolve all player complaints within 5 Bangladesh Standard Time business days. If a satisfactory resolution cannot be reached through the support process, the dispute may be escalated in accordance with applicable dispute resolution procedures. vm789 does not accept liability for disputes arising from misunderstanding of these Terms by the player.

13. Contact Us

If you have any questions about these Terms and Conditions, wish to raise a complaint, or need assistance with your account, please contact the vm789 support team by email at [email protected]. Our support team is available 24 hours a day, 7 days a week, with a target response time of 2 hours for all enquiries submitted via email.